Having a good rapport with your customer builds trust. People want to know they aren’t ‘just a number’. They want to know that they are important to you and your business, that you are listening to them and that you have the solution to what they need. With over 20 year’s experience in customer service I have a unique ability to connect and quickly build rapport with people, which means your customers will feel more confident in your business and your product or service.
I have several clients who also use my skills for event management, contacting people for fundraising campaigns and more. My services can be applied to any situation that involves a conversation with people.
Copywriting | Editing | Proofreading
Another way to build trust with your customer is through written word. This can be on brochures, your website, social media or email campaigns, to name a few. The language you use and the style of writing should be a reflection of you, the culture and values of your business and how you want to relate to your customer; and it should be consistent.
Poor grammar and spelling mistakes can leave a bad impression with customers and cause them to lose confidence in a business. I can correct grammar and punctuation errors and ensure your message comes across articulately.
I look forward to working with you in building that relationship with your customers by ensuring your message is the best representation of your business.